Project Aims

The STEP project aims to:


  • Encourage hospitality organisations to conform to the norms and provisions representing good HR practice.
  •  
  • Reduce labour turnover and attrition and increase longer term employment relationships.
  •  
  • Encourage organisations to achieve certification of national standards awards in employment.
  •  
  • Promote the hospitality sector as a career choice which invests in people and their training.
  •  
  • Provide essential training for employees and managers that will enable hospitality organisations to provide high quality customer service.